critiquing consumer surveys May 5, 2016Posted by Bradley in : consumers , add a comment
This article identifies some of the problems with the endless consumer surveys we are subjected to all the time:
Problems with surveys are two-fold, researchers said. First, too many surveys with too many questions turn off consumers. Second, results that are tied to employee bonuses — or jobs — prove inaccurate. Combined, these problems are turning a useful method of interacting with customers into a headache.
But there’s often an additional problem, as the surveys tend to focus on the performance of the people who are actually providing the services. If I book Sears to provide repair services for a washing machine the survey will ask me how happy I was with the service provided by the person who actually came to my home to work on the machine. The surveys control the service providers pretty well. They don’t tend to ask for feedback on how pleasant or unpleasant it is to interact with the firm as a whole rather than the particular individuals you deal with. And if the experience overall is horrible but the person you actually interact with seems to do a good job and is pleasant to deal with, of course you will give them the high score. But this may be misleading.
The article suggests that it can be a problem if customers are effectively “bribed” to give positive feedback. I am not so sure: asking your customers to speak to you before giving you a lower score than 10 so you can persuade them to give a higher score is in some sense about consumer satisfaction.
new jotwell post February 3, 2016Posted by Bradley in : jotwell , add a comment
lying as normal October 14, 2015Posted by Bradley in : truth , 1 comment so far
It is surprisingly hard to find a link to this, but there’s a Best Buy ad I have seen a few times recently. A girl is doing a science project and the video of the simulated volcanic eruption isn’t as impressive as she would like so her Dad goes to Best Buy and buys what is probably an expensive screen on which she can display her unimpressive video in a way that looks impressive. The tag li[n]e: “So even small successes can be big triumphs.”
The takeaways: people who have money to burn can do better on school science fair projects than people who don’t and lying is OK. If you can present what you have done as being exceptional [by the application of money] it doesn’t matter that it is merely ordinary.
Obvious, but depressing.
October 21 update: The line is actually “So even small successes can look like big triumphs.” For a few days I saw the ad a couple of times without this line. I just saw it again with that line included. Encouraging a new generation to prepare for work at Volkswagen and other large corporations?
thinking about financial stability October 12, 2015Posted by Bradley in : financial regulation , add a comment
I’d really like to go to this conference, but don’t think I have the time. Meanwhile I am working on a paper with the title Financial Stability: Regulation and Politics which I plan to present at Law and Society next summer.
cambridge international symposium on economic crime September 4, 2015Posted by Bradley in : events , add a comment
university of miami lecture announcement September 2, 2015Posted by Bradley in : events , add a comment
On Friday, September 4 (Aresty Graduate Building (AGB) 431, 11:00am – 12:30pm), Lucian Cernat, Chief Trade Economist of the European Commission, will offer a lecture on “Mega-FTAs, Globalization and Technological Change”. The event is generously co-sponsored by the Center for International Business and Education Research (CIBER), headed by Dr. Joseph Ganitsky.
gender and scholarship July 1, 2015Posted by Bradley in : gender , add a comment
Formatting a recent paper according to Palgrave’s criteria – which ask for author citations by initials and surname (although unlike the Blue Book they require the identification of the publisher of books) – I was struck by how disturbing I found it to be eliminating hints of the gender of the authors I cite, even while recognizing that gender neutral citations might be beneficial.
little england rather than great britain May 11, 2015Posted by Bradley in : inequality , add a comment
What we have to look forward to after the election: more austerity, more deregulation, fewer rights for the disadvantaged, the poor, the helpless (more cuts to public services, more stress for those who can least bear it, no human rights, just money rights), a reduction in Britain’s stature in the world (talk about leaving the EU, reductions in financial regulation to prevent business moving offshore): in a few years it really will no longer be possible to use the terminology of “Great Britain.”
rethinking insider trading regulation May 11, 2015Posted by Bradley in : jotwell , add a comment
My new post at Jotwell: Caroline Bradley, Rethinking Insider Trading Regulation, JOTWELL (May 11, 2015) (reviewing Yesha Yadav, Insider Trading in Derivatives Markets, 103 Georgetown L.J. 381 (2015) and Yesha Yadav, Structural Insider Trading, Vanderbilt Law and Economics Research Paper No. 15-8 (March 27, 2015)), http://corp.jotwell.com/rethinking-insider-trading-regulation/.Uncategorized , add a comment
Section 108 of the UK’s Deregulation Act 2015 provides that regulators may be required to “have regard to the desirability of promoting economic growth.” What this means is that they must
in particular, consider the importance for the promotion of economic growth of exercising the regulatory function in a way which ensures that—
(a) regulatory action is taken only when it is needed, and (b) any action taken is proportionate.
On the face of it this looks potentially reasonable – it is about encouraging regulators to make sure that regulation is necessary and proportionate (of course regulation should be proportionate and why would you ever want unnecessary regulation). But it isn’t clear how these terms are going to be interpreted, or whether the number of potential targets for this approach is small or large (for some concerns, see here). The provision has the potential to cause significant harm to all of the interests regulation is supposed to protect – and this is even before the TTIP regulatory cooperation measures are used to limit regulation. The UK can do it all on its own.